The Gawin Direct Guarantee for thorough cleaning is as follows:
Gawin.ph will have the applicable service re-performed by the same or different Service Professional. In order to be eligible for the Gawin Guarantee, the Service User must submit the Gawin Direct Guarantee Claim Form:
(i) within seven (7) days of the date the Service request was submitted; and
(ii) within twenty four (24) hours from the date of the thorough cleaning session where the Service User had an unsatisfactory experience.
If the Service User is unsatisfied with the re-cleaning, Gawin.ph will refund the original cost of the service to the Service User. The Service User must submit the Gawin Direct Guarantee Claim Form within twenty four (24) hours from the date of the re-cleaning session in order to claim a refund.
The amount of the Gawin Direct Guarantee only covers any payment the Service User made to the Service Professional within the scope and time frame of the original Service request submitted on the Gawin Direct Service. It does not cover Services performed as a result of a variation, extension, repetition or recurrence of the original Service request. The Gawin Direct Guarantee does not apply to any other cost, liability, damage, injury or claim arising from or in connection with the Service performed by the Service Professionals. For clarity, the Gawin Direct Guarantee only applies to Service fees or labour cost and does not apply to governmental taxes and any payments made for goods, items, materials and solely applies to payments made for the Service Professional to perform the Service.
Provision of this compensation is a discretionary and gratuitous gesture of goodwill on the part of Gawin.ph and does not in any way create any liability towards the performance of Services rendered by the Service Professional.