Customer Review Guidelines

LET US KNOW WHAT YOU THINK

We love getting your feedback! As a Gawin.ph customer, we appreciate you sharing authentic feedback about your experience.

While we appreciate all the positive testimonials, we also want to know when you have a less-than-5-Star experience. When Gawin.ph does not meet your expectations, we want to know about it so we can find ways to improve the platform for the benefit of both customers and service providers.

WHO CAN SUBMIT REVIEWS

In order to submit a review for a service provider, you must be at least 18 years old and above. Additionally, you can only submit reviews for service providers who you have hired through the Gawin.ph platform.


GUIDELINES

Gawin.ph encourages diverse opinions, and you may disagree with some content that you find on the platform. In order to promote a vibrant (and respectful) community for customers and service providers, please make sure you:

• Do not provide one-word reviews. Let everyone know what you liked or disliked - and, most importantly, why. People appreciate constructive ideas that help them get better at their craft.
• Only provide comments based on your own experience with the vendor. We want to ensure fair-use and it would not be fair to criticize someone else with whom you have not had a previous interaction.
• Keep your comments respectful. We respect honest criticism about the service, but comments deemed malicious (or not relevant to the actual service rendered) may be rejected.
• Do not provide URLs or other contact details. In order to protect your privacy, it would be best to avoid having your personal information in a public forum.

We take the integrity of the Gawin.ph community very seriously. Any attempt to manipulate community content and contribute false, misleading, abusive or inauthentic reviews is strictly prohibited.

If the guidelines are not met or we determine your comments are abusive, deceptive, fraudulent, unjust or otherwise unlawful, we may remove the reviews and suspend or terminate your account.

We encourage anyone who suspects that content manipulation is taking place or that the guidelines are being violated in any way to notify us at support@gawin.ph. We will investigate the concern thoroughly and take any appropriate actions.